Shipping, Exchanges and Returns

Within China we generally use China EMS. Overseas we use TNT or Airmail according to your choice. Airmail delivery is completely free worldwide for DVDs, CDs and VCDs. Overseas shipping costs for heavier items are kept to a minimum and can be viewed by clicking on the 'estimate shipping' link at the bottom of the page.

We will generally despatch your order within 7 working days of your confirmed payment. Overseas delivery times will vary according to destination, however you should receive your order within about 1 week of dispatch if you choose TNT(Table Rate Shipping Method), and within 1-2 months of dispatch if you choose the economy option, subject to customs clearance and holiday periods at the destination.

If any item within your order is not in stock and therefore unavailable for delivery within our usual timescale, we will notify you as soon as possible. In these circumstances you will always have the option to cancel your order and receive a full refund if you would rather not wait.

Once your order has been delivered, the following return and exchange terms apply. If for any reason you are not happy with the items you have received, you may return them for refund or exchange within 14 days counted from the delivery date recorded by the carrier, provided that the goods are returned in their original, unused condition and packaging. Faulty items (a fault in manufacture, damage in transit or an item not as described) are not subject to this 14-day window or to the unused-condition requirement. This 14-day store window applies to all customers; consumers in some regions also have statutory withdrawal rights in addition to it.

Please contact us beforehand (the contact form on this website is the most reliable way to reach us) so we may expect them, and please obtain a receipt from your local Post Office. We will process your refund within 7 days after we receive the returned item.

Refunds - non-faulty returns. Unless the items you are returning are faulty (a fault in manufacture, damage in transit, or an item not as described), the delivery cost actually paid by us on your behalf - whether it was free of charge to you or charged to you at checkout - is treated as part of the cost of the item and is not included in the refund.

Refunds - faster delivery options. Where you paid for a faster delivery option at checkout, only the standard-option charge is refundable under consumers' statutory withdrawal rights.

Refunds - faulty items. For faulty items, we bear the costs of returning them to us, postal charges are refunded in full, and faulty items should still be packed securely for return.

In the case of exchanges (of an item that is not faulty) for an equivalent item (eg. of a different size or colour) you will be responsible for the costs of returning the goods to us and will also need to send payment for the additional postage costs incurred by us in sending the replacement items to you.

If Things Should Go Wrong

We take care in selecting quality products, use reputable carriers and inspect all goods before we send them out. Despite all of this, we appreciate that occasionally things can go wrong. If you have a complaint, in the first instance please contact us via the website - please be assured of our best attention and we may even be able to resolve an apparent problem immediately.

Please use the contact form rather than e-mail to be sure of reaching us.

These terms and conditions may be amended from time to time without prior notice but changes will not affect any data already held and transactions already effected. Your legal rights are not affected by any of these terms. Consumers in some regions also keep separate statutory rights: the 14-day statutory right of withdrawal for consumers in the EU/EEA and the United Kingdom, and consumer guarantee rights under Australian consumer law.